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To help you get the best out of your Optomany products and services we have pulled together the answers to the most common questions we receive. These are regularly updated and added to so next time you have a question please check back in again.

How do I install axept® WaS?

Optomany has worked hard to make the installation process of the axept® Windows Service as easy as possible. As with all Optomany's solutions, there are numerous options available for how the solution can be deployed (such as manual vs automated installations). To assist merchants and partners the 'Windows axept® Service Install Guide' has been created, please contact Optomany to obtain a copy.

Why do I have to activate axept® WaS?

To further enhance the security of the axept® solution, Optomany require an activation to be completed as part of the installation process, prior to any other communication with the axept® platform. The activation ensures that the party completing the installation is authorised to do so (by having the license details) and checks the PED serial number is present against the merchant’s system and licenses are available. The activation process associates the installation with one of the Payment Channels on the axept® platform allowing the initial configuration download and then transaction processing to take place. Once activated, the details can be viewed within the Optomany Control Centre (OCC).

What permissions are required to install axept® WaS?

The axept® Windows Service requires permission to read/write/create files in several locations (within the Windows operating system) to allow processing to take place. A Windows user account will also need to be associated with the axept® Windows Service, usually this is a local administrative account but it is possible for a more restricted user to be used providing the requirement for access are met. See the 'Windows axept® Service Install Guide' for additional information.

What issues can occur during an installation?

The installer used to install the Windows axept® Service provides the person completing the setup with the ability to create a text log file showing the steps completed during an installation. This file can then be reviewed to troubleshoot any issues seen during the install. It is important to check that the user account has the required access and that an internet connection is present to be used for the activation. See the 'Windows axept® Service Install Guide' for additional information.

I need Optomany to access my machine for support - what options are there?

Optomany has built in several features within the Windows axept® Service to make support easier. One of which is the provision of an API call available to the POS system that allows the Windows axept® Service and PED log files to be uploaded to the axept® platform for analysis to be completed. Use of this function allows the support team to start investigating an issue without having to access the POS remotely. There will however be cases where Optomany's support team need to access the POS running the Windows axept® Service to troubleshoot or address an issue. Optomany use the TeamViewer support solution for this remote assistance. TeamViewer can be deployed to run as a 'one time' task with all trace of the application being removed once the remote session is complete. It is also possible to run an 'unattended' TeamViewer host that provides access as and when required. Responsibility for this access lies with the partner or merchant, but Optomany are happy to provide assistance wherever needed. Please contact Optomany's Customer Support team for more information.

What is the significance of the Department Id?

Optomany offer a number of configuration options for merchants when accounts are configured on the axept® platform. One of the options is the ability for a merchant to specify multiple 'Merchant Departments' within each 'Merchant Store'. This means that within one trading location (Merchant Store) it is possible to have differing configuration sets - each of which is located within a 'Merchant Department'. For example, a DIY store could have three areas of differing requirements - 'Trade', 'Retail' and 'Cafe'. Each of these would be configured as a department; the differences could be in the card schemes accepted, the maximum sale and refund amount etc. By specifying a 'Department Id' at the point of logon, the device being used to process the payment will have access to the correct configurations and rules.

How do I charge the axept® S900 Terminal?

A power supply is included with each axept® S900 terminal. This plugs into the front of the terminal and charges the device - progress of the charge is shown using the battery icon in the top right hand corner of the terminal screen. Optomany also provide a charging base for the axept® S900 terminal, allowing the charging cable to be connected to the base. The terminal can then be placed on the base to charge when not in use. Please contact your Optomany Account Manager for more information.

How can I ensure my battery lasts as long as possible?

Optomany is constantly working on developing features within the axept® terminals to use the available battery power as efficiently as possible at all times. The terminal display is dimmed when not required providing an extension to the battery life.

What happens when my internet connection is unavailable?

The axept® terminal solution is designed to continue to operate in a scenario where there is no internet connection available. Optomany also provide merchants with the ability to configure a maximum value as a 'Post Comms' floor limit. Having this floor limit in place means that the Optomany solution will attempt to authorise any transaction equal to or less than this transaction offline (without contacting the Acquirer/Card Scheme) using processes agreed by the Acquirers. This does not mean that all transactions will be accepted as the card presented still plays a role in whether or not acceptance is given. Please Note: Optomany can only configure a 'Post Comms' Floor Limit when this has been agreed with the merchant’s Acquirer.

How do I print an End of Day Report on my axept® terminal?

The following steps need to be followed to run the 'End of Day' Report:

  1. Press '5' to access the 'Terminal' menu
  2. Press '1' to access the 'Reports' menu
  3. Press '4' to run the 'End of Day Report'
For a detailed run through on this and other tasks refer to the 'axept® Terminal User Guide'

How do I print an End of Shift Report on my axept® terminal?

The following steps need to be followed to run the 'End of Day' Report:

  1. Press '5' to access the 'Terminal' menu
  2. Press '1' to access the 'Reports' menu
  3. Press '4' to run the 'End of Day Report'
For a detailed run through on this and other tasks refer to the 'axept® Terminal User Guide'

What is the axept® Checkout solution?

axept® Checkout is a hosted payment page solution provided by Optomany.
When a consumer is ready to pay for their items, the merchant site provides the consumer with a 'Pay' button which when clicked sends Optomany the transaction details (amount etc.) and re-directs the consumer to the axept® Checkout page. The consumer then enters all sensitive data on a page hosted by Optomany and once the transaction is complete they are re-directed to the merchant’s website alongside the result.

Who would use the axept® Checkout solution?

Re-directing the cardholder to a secure page hosted by Optomany reduces the risk and PCI DSS requirements for a merchant. The merchant is not capturing card data on their own page and is also not transmitting sensitive data across their network or webservers. Most merchants use a hosted payment page on the first occasion they interact with a cardholder and then use the card token for future payments via the axept® Gateway.

How do I integrate to axept® Checkout?

Integration is performed via a HTTP Form Post from the cardholder’s browser to the axept® Checkout. The transaction process is then completely managed by axept® Checkout (including Payer Authentication, Pennies etc.) and once complete the cardholder is re-directed to the URL specified in the request, along with the transaction result. Both the request and response are signed to ensure that the source can be verified at all times. For more information please contact Optomany's Implementation team.

What is the difference between the axept® Gateway & axept®solutions?

axept® Checkout operates a cardholder re-direct model and provides cardholders with a hosted payment page. axept® Gateway is an XML based webservice with the integrator being completely responsible for all pages during the payment process and card capture.

What types of transactions can I process in axept® Checkout?

axept® Checkout supports the processing of all major card types (VISA, VISA DEBIT, VISA Electron, MasterCard, Mastercard DEBIT, Maestro, UK Maestro, American Express, Diners, JCB) as well as PayPal. On these payment methods it is possible to process sales, refunds, tokenise only and Account Verifications (Acquirer specific). axept® Checkout also allows merchants to process transactions in both ecommerce (with payer authentication) and Mail Order/Telephone Order (MOTO) environments.

What is the axept® Gateway solution?

axept® Gateway is an XML based webservice with the integrator being completely responsible for all pages during the payment process and card capture.

Who would use the axept® Gateway solution?

The axept® Gateway is perfect for merchants/partners who wish to be in complete control of the entire payment process and pages used. It is also perfect for scenarios where a UI is not presented to the cardholder - IVR (automated telephone systems) transactions for example. However, this control does mean that the integrator has more requests and responses to handle during the transaction process.

How do I integrate to the axept® Gateway?

The webservice is SOAP/XML based and has a number of entry points for the various functions required during a transaction (e.g. Payer Authentication, Acquirer authorisation etc.). The requests are signed by the integrator and processed by axept® Gateway in real-time. For more information please contact Optomany's Implementation team.

What transaction types can I process in the axept® Gateway?

axept® Gateway supports the processing of all major card types (VISA, VISA DEBIT, VISA Electron, MasterCard, Mastercard DEBIT, Maestro, UK Maestro, American Express, Diners, JCB) as well as PayPal. On these payment methods, it is possible to process sales, refunds, authorise only, tokenise only and Account Verifications (Acquirer specific). axept® Gateway also allows merchants to process transactions in cardholder present, ecommerce (with payer authentication) and Mail Order/Telephone Order (MOTO) environments.

Does axept® Gateway support authorisation reversals?

Full and partial reversals are indeed supported by axept® Gateway. A reversal can be performed to return some or all of a previous authorisation to the cardholder’s available balance. This could be used in the event that goods are ordered and an authorisation performed for the full amount, only for one item to be unavailable. The reversal is then performed for the value of that item and the rest of the authorisation claimed.

What is Optomany Control Centre (OCC)?

Optomany Control Centre, or OCC as it is also known, is the management portal for your Optomany solution(s). The OCC allows partners and merchants to perform a number of tasks such as estate management (TMS), the running of transaction reports and access to billing information. The OCC gives access to users at a variety of levels, set by the partner of merchant. For example, a partner can look across all the merchants that they have implemented and at a merchant level as users can be configured that can only access reporting (for a finance team for example). For more details view the 'OCC User Guide'.

What is the live URL for OCC?

To access OCC on the live platform the URL is https://occ.optomany.com. This URL also provides users with the ability to re-set a forgotten password and request the initial welcome email to be re-sent if it had not been previously received.

How do I get my User Setup in OCC?

An initial OCC user is setup during the order process and that user should receive a 'Welcome' email containing a link for the user to follow to setup their password for access. If additional users are required, they can be setup within OCC (providing the required permissions are in place) via User Management > User Maintenance > Create User. The user’s permissions (levels of access) are setup here and once complete the user will be emailed with a link that allows them to setup their password.

Where can I access my Transaction Reports?

Transaction reports can be accessed via Reporting > My Reports. 'My Reports' gives access to the OCC's default reports and provides the ability for new reports to be created.

How do I search for a specific transaction?

The transaction search feature is located in Reporting > Txn Search. Once the feature is accessed, the OCC provides the user with a number of filters (such as date/time and card scheme) allowing the results to be narrowed. Once the search has been completed the results can be filtered further.

Who are PAX?

Founded in 2001, PAX is the 3rd largest global supplier of payment terminals. They currently have over 4 million devices deployed in over 80 countries. Optomany is the exclusive provider of PAX terminals within the UK.

What is the axept® S300 terminal?

The axept® S300 is an integrated payment solution. More information on our S300 solution can be found here.

What is the axept® S800 terminal?

The axept® S800 is our countertop terminal solution. More information on the S800 can be found here.

What is the axept® S900 terminal?

The axept® S900 is our dual comms (WiFi and GPRS) portable / mobile solution. More information on the S900 can be found here.

Who are Worldline?

With over 40 years’ experience, Worldline is a European leader in the payments and transactional services sector and an Atos company.

What is the axept® Xenteo terminal?

The Xenteo is a state-of-the art solution for use in unattended environments. More information on the axept® Xenteo can be found here.

What is the axept® Yomani terminal?

The axept® Yomani terminal is a Pin Pad which is integrated with point of sale systems. More information on the Yomani can be found here.

How does Optomany support me as a Merchant?

Optomany provides access to a support team via email or telephone.
The Optomany customer support team can: -

  • provide assistance with setting setup your terminal
  • provide guidance on how to access functionality on your terminal
  • advise of your transaction activity
  • provide assistance should you any problems with your device

How do I contact support?

You can contact Optomany customer support either via telephone on 020 8102 8102 or email via customersupport@optomany.com.

How can I log a call?

You can log a call by email via customersupport@optomany.com. All emails to this email address are logged in the Optomany customer support helpdesk – you will receive an email acknowledging your email and providing a helpdesk ticket reference. A support agent will then contact you via email or telephone to discuss, investigate and resolve your issue.

What hours is support available?

Support is available as follows: -
Monday - Saturday 8:00 am to 11:00 pm
Sunday and Bank Holidays (excluding Christmas Day) 10:00 am to 5:00 pm

Who can I speak to if I need help with an order form?

The Optomany sales support team can provide help and advice on how to complete an order form. You can contact the team via email at orders@optomany.com or via telephone on 020 8102 8000 option TBC

If you have a standalone terminal e.g. PAX S900 you can upload logs via the following menu options once you have logged in to the terminal: -
5: Menu
4: Upload Log
< /br> Depending upon when the incident under investigation occurred you can either select option 1: Upload Last Hour or option 2: Upload Last 24 Hours

The axept® service uploads log files from both the PED and the Windows service to the Optomany Managed Service.

The upload can be triggered by the integrated system and will be initiated via the POS system you are currently using. For advice on how to do this please contact your POS provider.

Alternatively, if you do not have the ability to request a log upload via your POS application, you can retrieve the log file (log.db) from the folder C:\ProgramData\Optomany\Axept.

NB You must stop the axept® service before extracting the log file from the folder.

The file can then be zipped up and sent to the customer support team.

How Do I Set the Correct 'Log Level'?

The log level for the integrated axept® Service (WaS) is managed by a configuration parameter in the user.config file. The parameter is "LogLevelType" – a value of "Normal" should be set for this parameter.
The user.config file can be found in the AppData\Local\Optomany\Optomany.MerchantService._StrongName_xxxxxxxxx\n.n.n.nn folder which can be found below the C:\Users\USERNAME folder

How Do I Find the MAC Address of my PAX Terminal?

Power off your PED and then power on again – as the terminal is powering up press the "2" key until the MainMenu appears. Select option 4: Terminal Info and then page down to page 4 to view the MAC address.

What is the OptomanyTransactionTracking.db File?

This is an SQLite database file used by the axept® service during the processing of card payments to store transaction settlement details for subsequent upload to the Optomany platform. The database file is also used to manage the payment channel counter.

What is the log.db File?

This is the SQLite file which contains all the audit and error messages generated by the axept® Service (WaS) or uploaded from the pinpad.

How Do I Upgrade my Optomany Solution?

Updates to your axept® device is initially managed via the Optomany Control Centre OCC). The update – either configuration or software - is "flagged" via the OCC > EMS > Update Devices option. Once flagged the update can be downloaded and applied to your device.

To apply updates you must log in to your terminal and select the following menu options:-
5: Menu
2: Supervisor
7: Check for Updates

The update will be downloaded to the terminal. Once the download has completed you must return to the main menu (press the blue MENU button) and then select option 6: Logoff.
You must then log back into the terminal as normal – the update which had been downloaded will then be applied. Once completed the terminal will be available for you to use as normal.

Automatically - If an update is downloaded and then reaches (or passes) the latest application date axept® will force the installation to take place at the next logon. The update cannot be skipped in any way at this point

Via Integrated Command - If the integrator wishes to manage the times when updates are applied (such as during the end of day process) this can be done via integrated command

What Wi-Fi Options are Supported by the axept® Terminals?

The axept® S900 only is capable of supporting WiFi, using WPA2 PSK encryption on 802.11 B/G/N 2.4ghz WiFi bands. 5.0ghz is not supported. The S900 also supports GPRS

What Can I Do If I Cannot get a GPRS Signal on my axept® S900?

If your terminal cannot get a GPRS signal, there are a number checks you can do to try and rectify the problem
Is the SIM inserted correctly? The SIM should be in the left hand SIM cradle (labelled SIM1). When you insert the SIM into the cradle, the cradle should "click" into place confirming it's properly installed.
Has GPRS been enabled? The terminal must be set up to utilise a GPRS connection. To check your terminal is enabled select the following options once you logged in to your terminal:-
5: Menu
2: Supervisor
1: Network Settings
1: GPRS

A screen will display confirming that the GPRS connection is being validated. Once successfully established a message will display confirming the check was successful and your terminal will reboot.
If you have completed the above checks and you still cannot establish a GPRS connection, please contact Optomany customer support either via email at customersupport@optomany.com or via telephone on 020 8102 8120.

What is a Payment Channel?

A Payment Channel is the equivalent to the licence allocated to each payment device – either physical or virtual for eCommerce – which facilitates access to the Optomany platform for card payment authorisation.

What is SQLite and What is it Used For?

SQLite is embedded lightweight SQL database. It is used for logging all messages generated by axept®

How Do I Contact if I Have an Issue with the Test System?

Contact the Optomany customer support team either via email to customersupport@optomany.com or via telephone on 020 8102 8102 option 2.
Please note that support for test systems is available 9-5 Monday – Friday.

How Do I Contact if I Have an Issue with the Test System?

Contact the Optomany customer support team either via email to customersupport@optomany.com or via telephone on 020 8102 8102 option 2.
Please note that support for test systems is available 9-5 Monday – Friday.

What are the Support SLA's?

Email Support
The Optomany customer team shall respond with a resolution or a proposed resolution to a helpdesk ticket within 1 business day.

Telephone Support
The average time to answer incoming calls shall not exceed 30 seconds. 95% of all calls shall be answered; the call abandonment rate shall be 5% or less (assuming that the caller does not abandon the call before 30 seconds have elapsed).
Calls during a catastrophic event shall be excluded from the calculation of these service levels.

What Can I Do If I Get An Activation Failure?

If you experience an Activation Failure, there are a number of checks you can perform to determine the reason for the failure
1. Did you key in the correct Licence Key? The Licence Key will have been supplied via your System Configuration email or you can access via OCC.
2. Did key in the correct Store Key. The Store Key will have been supplied via your System Configuration email or you can access via OCC.
3. Is the PED connected to the till?
4. Is the PED powered on? If your PED is connected via a USB cable the PED should power on as soon as connected. If your PED is connected via a serial cable the cable must be connected to a power supply either via a PS2 connector or Power Supply Unit (PSU).

How Do I Check the Version Number of my Product?

The version number of your product is displayed on the bottom of the idle screen.

Where Can I Obtain the Certificates Used by axept® WaS?

For Live as part of the actual installation of WaS, assuming your logged on with an account that has administrator permissions both, Datasigninghub and IntermediateCA1 certificates will be installed into the relevant Certificate Stores. The third important certificate is RootCA, this certificate is installed as part of the Windows Update process. Which regular OS security updates is part of PCI regulation, therefore rather important.
For Test, (Dev and QA) the certificates, are currently not installed as part of the installer. A manual install is required, these are RootCA and Server.
Any missing certificates can be supplied by Optomany.

How Can I Resolve an Issue Where axept® WaS Will Not Start?

There are checks which can be completed to establish why the axept® WaS will not start. Confirm that the Log On credentials you have assigned to the service are valid. The service will not start if the Log On credentials are invalid.
If the user account being used is a domain check that the domain authentication is successful.
Confirm the integrated payment terminal has been activated. You can confirm this by running the ActivationApplication.exe. If the PED has been activated the details will be displayed when you open the application.
If the checks above are completed and the axept® WaS still does not start please contact Optomany Customer Support via telephone on 020 8102 8102 (option 2) or via email to customersupport@optomany.com

My Terminal is Stuck on Processing with the Spinning Logo?

The "spinning wheel" display appears on your S800/S900 terminal screen during the card payment authorisation process – if the display remains on your terminal display beyond the normal processing time this suggests there is a problem with comms to the device. A power cycle of the terminal will restore normal operation.
If you have an S300 please check that the axept® WaS is active – if the service is not running the PED will continually attempt to connect to the service and whilst trying to recover the connection the "spinning wheel" is displayed. Once the axept® WaS is running the "spinning wheel" will disappear.

My PED has Changed Ports - How Do I Update axept® WaS?

You must establish the port number now is use and update the axept® user.config file.
You must change the setting of the SerialPortName parameter to COMN where N = port number.
Once you have update the user.config file you must restart the axept® service.
The user.config file can be found in the AppData\Local\Optomany\Optomany.MerchantService._StrongName_xxxxxxxxx\n.n.n.nn folder which can be found below the C:\Users\USERNAME folder

I Have Swapped PEDs and the axept® WaS will not Function?

Before you swap a PED you must first deactivate and then activate the new PED. If you have swapped the PED without taking these steps this will be the cause of your problem.
To do either you must run the Activation Application (Optomany.Terminal.ActivationApplication.exe) which can be found in the C:\Program Files (x86)\Optomany\Activation Application folder.
To activate the PED you will need your Licence Key and Store Key both of which can be found in your original System Configuration email provided by Optomany or in OCC.
Once you have activated your PED you must confirm that the port number allocated to the device matches the port number specified in the axept® service user.config file.
Please refer to the FAQ "My PED has Changed Ports - How Do I Update axept® WaS?" for instruction on how to update the config file.

I Have Swapped PEDs and the axept® WaS will not Function?

Before you swap a PED you must first deactivate and then activate the new PED. If you have swapped the PED without taking these steps this will be the cause of your problem.
To do either you must run the Activation Application (Optomany.Terminal.ActivationApplication.exe) which can be found in the C:\Program Files (x86)\Optomany\Activation Application folder.
To activate the PED you will need your Licence Key and Store Key both of which can be found in your original System Configuration email provided by Optomany or in OCC.
Once you have activated your PED you must confirm that the port number allocated to the device matches the port number specified in the axept® service user.config file.
Please refer to the FAQ "My PED has Changed Ports - How Do I Update axept® WaS?" for instruction on how to update the config file.

How Do I Read the axept® WaS Logs?

You can use SQLite Expert Personal to read the logs. SQLite Personal Expert is free and can be downloaded from the SQLite website.

How Do I Find the Activation Details for My Installation?

The activation details are provided via email when your order is processed. Alternatively, you can access the parameters via via OCC > EMS > Licence to retrieve the Licence Key and via EMS > Merchant Store > View to retrieve the Store Key.

What Methods of Remote Support are Available?

Optomany use the TeamViewer support solution for this remote assistance. TeamViewer can be deployed to run as a 'one time' task with all trace of the application being removed once the remote session is complete. It is also possible to run an 'unattended' TeamViewer host that provides access as and when required. Responsibility for this access lies with the partner or merchant but Optomany are happy to provide assistance wherever needed. Please the contact Optomany Customer Support team for more information.

How Do I Access Windows Event Viewer?

The access to Windows Event Viewer varies depending upon the version of Windows installed on your till / PC.
For Windows 7
Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.
For Windows 10
Right click or tap the Start icon. Type Event Viewer in the search box and select the Event Viewer application when presented.

How Does Optomany Support Me as a Partner?

The Sales team will support during initial discussions. Beyond that the Optomany Implementation Team support you from initial engagement, through development, solution integration testing and solution enhancement. Then if required installation and go live.
The provision of this level of support is what differs Optomany as these services are provided free of charge.

What is Chip & PIN?

Chip and PIN is a UK government-backed initiative to implement the EMV (short for Europay, Mastercard and Visa) standard for smart payment cards. Instead of swiping a credit or debit card and signing a receipt, cardholders insert their card into the payment terminal, which 'reads' the Chip inside the card, and then enter a four-digit PIN number to authenticate the transaction at point-of-sale.

What is Contactless & how does it work?

Contactless is a fast, easy and secure way to pay, for purchases costing £30 and under and are becoming increasingly common. Rather than inserting a card into the payment terminals and entering a PIN, a contactless enabled card can simply be held to the reader to pay. The contactless device contains an antenna so that when it is touched against a contactless terminal, it securely transmits purchase information.
All contactless enabled cards feature the contactless logo.

What are High Value Payments?

The limit for contactless transaction is currently set at £30 or under. However, contactless payments for over £30 can be processed if your device supports it via alternative payments methods such as Apple Pay. For larger transactions, you will need to first verify yourself on your device. For example, if you use a smartphone payment app you may be able to verify yourself through a passcode or your fingerprint before completing your purchase.

What is Payer Authentication, Verified by VISA & 3D Secure?

Payer Authentication, Verified by Visa and 3D Secure are all technical standards developed by the schemes to improve the security of internet payments. They enable the Issuer to fully verify the cardholder through the use of a password that needs to be entered to complete the online purchase.

How long does it take to receive my funds?

The period of time between when a payment to you is authorised and when you receive the money in your business bank account is known as the settlement period. The settlement period is set by your acquirer, but three working days is typical for most businesses.

How do Optomany support PayPal?

Optomany can accept PayPal payments via our axept® Gateway solution.

Who are Pennies?

Pennies is a charity that collects and distributes money digitally donated at the checkout of the retailers who have signed up with them. Customers are prompted by the terminal, website or app checkout to donate a few pence. It's a yes or no choice, and neither Pennies nor the chosen charity receive any personal data. Optomany has integrated Pennies into its axept® platform, allowing retailers of any size using integrated or standalone payment solutions to offer Pennies to their customers. Find out more here.

How does Optomany manage card tokens?

Via our Optomany axept® Gateway solution, every time a transaction is processed the response will include a Token ID. This Token can be stored in the merchant's system and used at a later date to process subsequent sales or refunds without having to ask for the cardholder's details again, through the use of tokens, avoiding the need for returning customers to re-enter their card and shipping details. You can read our blog on tokenisation here.

What is an Acquirer?

A bank or other financial institution who has a business relationship with merchants, retailers and other service providers to process their card transactions. Acquirers obtain financial settlement for the card issuers, typically via the card schemes that maintain the clearing systems, and pay the proceeds to the merchants, charging a fee.

What is a Card Scheme?

Card schemes set the business rules that govern the issue of the payment cards that carry their logo. Typically, these rules apply throughout the world to ensure that cardholders' cards can be used anywhere. Card schemes include American Express, Mastercard and Visa. They manage and control the operation and clearing of card payment transactions and are responsible for passing card transaction details from the acquirer to the issuer and for passing payments back to the acquirer which in turn pays the merchant.

Does Optomany support processing payments on a mobile?

Yes, all Optomany terminals support mobile payments and alternative payment methods such as Apple Pay and Android Pay.

What is an APM?

APM stands for Alternative Payment Methods. Alternative Payment Methods enable merchants to offer their customers an increased number of ways to pay for their goods and services and are becoming more and more popular across the globe. The most common APMs include mobile payments, direct debits, eWallets, local card schemes, prepaid cards and e-invoices.

Does Optomany Support ApplePay?

Apple Pay is a mobile payment and digital wallet service by Apple Inc. that lets users make payments using an iPhone, Apple Watch, iPad or Mac. All Optomany terminals support payments using Apple Pay.

Does Optomany support AndroidPay?

AndroidPay replaced the old Google Wallet and uses NFC (Near Field Communication) to transmit payment information between your phone and the payment terminal. All Optomany payment terminals support Android Pay.

Does Optomany support SamsungPay?

Samsung Pay is a mobile payments service that allows secure mobile payments to be made at participating shops and points of sale. Whilst not yet available in the UK, Optomany is committed to supporting APMs required by our customers and we do have it on our development list.

What is PCI DSS?

The PCI DSS (Payment Card Industry Data Security Standard) is a global standard that applies to all entities that store, process, and/or transmit cardholder data - including merchants, processors, acquirers, card issuers, and service providers. It covers technical and operational system components included in or connected to cardholder data.

Are Optomany PCI DSS certified?

Optomany, has incorporated the PCI DSS requirements not only into our solutions but also into our wider security framework and business as usual processes. From our first day in business, we have achieved PCI DSS Level 1 certification, the highest standard possible. This standard has been maintained year on year with the annual certification being assessed by an independent third party qualified security assessor (QSA). As a service provider

What is P2PE and are Optomany solutions P2PE approved?

The Optomany point-to-point encryption (P2PE) solution 'axept' cryptographically protects account data from the point where a merchant accepts the payment card to the secure point of decryption. By using axept P2PE solution, account data (cardholder data and sensitive authentication data) is unreadable until it reaches Optomany's secure decryption environment, which makes it less valuable if the data is stolen in a breach. Merchants using the Optomany solution also have fewer applicable PCI Data Security Standard (PCI DSS) requirements, which helps simplify their compliance efforts.

Our PCI P2PE solution includes all of the following:

  • Secure encryption of payment card data at the point-of-interaction (POI)
  • P2PE-validated application(s) at the point-of-interaction
  • Secure management of encryption and decryption devices
  • Management of the decryption environment and all decrypted account data
  • Use of secure encryption methodologies and cryptographic key operations, including key generation, distribution, loading/injection, administration and usage.
Our solution listing can be found here https://www.pcisecuritystandards.org/assessors_and_solutions/point_to_point_encryption_solutions

What is an SAQ?

The PCI DSS Self-Assessment Questionnaires (SAQs) are validation tools for merchants and service providers that are eligible to evaluate and report their PCI DSS compliance via self-assessment. There are a number of different SAQs available that are intended meet the needs of particular types of environments. A detailed listing of the common types of SAQ can be found here: https://www.pcisecuritystandards.org/document_library?category=saqs#results
Merchants should also consult with their acquirer (merchant bank) or payment brand to determine if they are eligible or required to submit an SAQ, and if so, which SAQ is appropriate for their environment.

Do you have a PCI Certificate?

In reality there is no such thing as a PCI Certificate as highlighted by the PCI SSC in their guidance issued in 2015. However, as a PCI DSS approved service provider we are listed with both Mastercard and Visa Europe and a copy of our AOC (Attestation of Compliance) is available upon request.

we can help you find the best solution
to suit your business

Give us a call on
+44 (0)208 102 8000

email us at
info@optomany.com