Dear Customers. Unfortunately, some of our PAX S Series terminals have stopped working due to a software bug.
You're likely to be experiencing an issue on your PAX axept ® device when trying to process payments due to this recent software bug.
We've identified and resolved the issue; however, the fix requires several steps on your device. These steps are completed manually.
Please find a link to an easy to follow, step-by-step guide to assist you with this fix.
PAX S900 PDF fix guide: PAX S900 PDF FIX GUIDE
PAX S900 Video fix guide: PAX S900 VIDEO FIX GUIDE
PAX S300 & PAX S800: PAX S300 & S800 FIX GUIDE
We apologies for any inconvenience this may have caused you.
Our team of experts are ready to help support you via our normal support channels below; however, as this bug has impacted many of our customers across the UK, our support response times will be longer than usual.
Our contact numbers:
+44 (0)20 8102 8000
0207 183 2243