Key IVR Limited
Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers.
Businesses can increase their revenue and conversion rate by taking PCI DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app.
Phone: +44 (0) 1302 513 000
Key IVR are a privately-owned business offering automated payment services in the UK and internationally through Europe and into the United States. They are a customer-service focused organisation and take care to manage and meet their client’s individual expectations.
Hosted in leading data centres and processing over £3bn per annum, their state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2.1 Level 1.
Available in 14 languages across 11 currencies, their range of solutions are recommended by the Chartered Institute of Credit Management, worldwide payment gateways and PCI-DSS QSAs.
Key IVR’s mission is to provide high-volume automated payment collections through great software and delivering excellent customer service. They aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.
Solutions & Services
- Automated Payment IVR
- DTMF Suppressed Contact Centre Payment Solution
- Secure Web Payments
- Outbound Voice and SMS Campaigns
- Click-to-Pay (URL Payments)
- Mobile App Payments
- Click 3D Anti-Fraud Solution
Key IVR have supported many high-profile businesses with their payment needs over the years, providing solutions to over 200 organisations worldwide. Names include Marie Curie, PerfectHome, DWF, Clothes2Order, Dermalogica, Marston and many more.
Working closely with Optomany, Key IVR have developed an “Out the box” solution that came to light when a well-known private hospital chain was looking for a bespoke service to increase their payment conversion.
They were using none-integrated PDQ machines & none-compliant virtual terminals to process transactions over the phone (with customers reading out sensitive card details to agents)
Their aim was to increase the convenience and speed of which payments could be taken, so Key IVR introduced an omni-channel solution that integrated with the Optomany Gateway and PDQ Machines.
As well as being fully PCI compliant, the hospital’s cash flow has dramatically increased through their ability to share tokens and reduce the steps needed to make payments across all channels. The omni-channel PDQ machines are now being installed at additional departments around the hospital to increase cash flow even further.